Region: across Germany 
Net floor area: 850,000 square meters 
Facility management costs: EUR 6,300,000 p.a. (after project execution)

• Reduction of external contract parties from 400 to four
• Reduction of facility service costs by over 30%
• Standardisation of the qualities in the objects
• Reorganisation and standardisation of the internal facility management

Area: industry
Sector: semiconductor
Locations: 11
Region: across Europe
Facility management costs: EUR 50,000,000 p.a

• Europe-wide standardisation of the facility and real estate management
  of a technology group
• Coordination and implementation of the processes at five production sites
• Facility management integration site and newly bundled service contract
• Increase in efficiency of the real estate management by
• approx. 20 % through clearly regulated processes and procedures
  across Europe
• Expedition of IT project through unique and realisable
• specifications for IT system suppliers and implementers
  (reduction of project term by approx. 7 months)
• Customer-specific QM-compliant and documented process flows
• Realisation of reporting in balanced score card system
  of the central organisation

Area: industry
Sector: petrochemical
Region: North Rhine Westphalia
Locations / objects: 1 / 7
Area: approx. 15,000 square meters

• Professional controlling of external service providers
• Cost-optimised and high-quality facility management services on-site
• Creation of transparency and closure of information gaps
• Definition of suitable tools and their functionalities for facility management
• Creation of the information foundation for the strategic development
  for developing and converting the facility management area
• Cost/benefit analysis of different variants
• Preparation of a catalogue of measures for independent implementation
  by the customer

Sector: aerospace research
Region: Germany
Locations: 7
Objects: 286
Area: premises covering 3 million square meters
Gross floor area: 356,000 square meters
Facility management costs: EUR 58,000,000 p.a.

• Analysis and concept for reorganisation of the building management 
• (across Germany)
• Dissolution of boundaries between construction management and
• building management through to the facility management
• Establishment of central facility management controlling structures
  and decentralised
• standard facility management processes for all locations
• Creation of the basis for cost optimisation in facility management 
  by approx. 8%
  
• Positive assessment by an external review committee

Area: service
Sector: Group of facility management service providers
Region: across Germany
Objects:  > 300
Area:  > 600,000 square meters of gross floor area
Facility management costs: EUR 200,000,000 p.a.

• Development of a basket of goods
• Development of SLAs
• Development of remuneration models
• Development of the structures of a governance model
• Consultation for implementation and change management
• Implementation of a SSC model for the facility management
• in group structures (nationwide)
• Standardisation (nationwide) of the facility management
• services and prices
• Savings in the operative facility management business
  > € 3 million p.a.

Area: industry
Sector: automobile
Region: worldwide
Locations:  > 50
Objects:  > 250
Gross floor area:  > 5 million
Facility management costs:  > EUR 100,000,000 p.a.

• Presentation of requirements
• Roll out of centralised cost control software
• Provision of a decentralised tool for project owners and
  construction site management
• Defined process for real estate project (invest)
• Dissolution of existing, non-standardised systems
• Market analysis and selection of suitable systems

Area: industry
Sector: pharmaceutical
Region: Belgium, Germany, France, and Great Britain
Locations: 5
Objects: 12
Net floor area: 35,000 square meters
Facility management costs: EUR 12,000,000 p.a. (incl. energy)

• Concept and implementation of integrated facility management
• New allocation of all facility management services to one service provider
• Reduction of the organisational interfaces between site management
  and service providers
• Reduction of the total facility management costs by 15%
• Reduction of the external costs for facility services by more
  than EUR 650,000 p.a.
• Increase in the service quality and long-term user satisfaction

Area: service
Sector: Group of facility management service providers
Region: across Germany
Objects:  > 300
Area:  > 600,000 square meters of gross floor area
Facility management costs: EUR 200,000,000 p.a.

• Bundling of contracts and development of SLA-based contracts
  for power station, distribution, and administrative sites of a power
  supply company operating across Europe
• Reduction of the facility management costs by € 6 million p.a.
  in the first step
• Creation of the basis for reducing facility management costs
  (property and personnel costs) group-wide by approx. 10%
• Development of transparent measurement and invoicing procedures
  between customers and service providers
• Development of a shared service centre and preferred service
  provider structure
• Bundling of the facility management controlling services in
  the central organisation

Area: industry
Sector: chemical industry
Region: Bavaria
Objects: 2
Gross floor area: 14,000 square meters

• Creation of a facility management concept
• Creation of service directories
• Bidder selection in several stages (qualitative and economic assessment)
• Bid appraisal
• Preparation and holding of bidder meetings
• Bidder assistance during the allocation phase
• Issuance of a Request for Interest
• Optimisation of previous service content
• Defined interfaces between users and service providers
• Current usage requirements are reflected in the service directory
  and in the service content
• Optimised operation
• One current contract for all facility management services
• Cost reduction over the previous service provider by 20% p.a.
• Preparation of the relocation phase

Area: industry
Sector: automobile
Region: Hungary
Locations / objects: 1 / 6
Gross floor area: approx. 24,000 square meters
Facility management costs: EUR 450,000 in 2006 / EUR 210,000 in 2008 p.a.

• Assessment of optimisation potential of infrastructural and
  technical facility management services
• Assessment of monetary optimisation potential
• Issuance of a Request for Interest for identifying suitable
  bundling services
• Optimisation of previous service content and the internal organisation
• Tendering and allocation of services to one complete service provider
• Only one company contact
• Reduction of the internal facility management costs by 20% - 30%
  (savings not included)
• One current contract for all facility management services
• Current usage requirements are reflected in the service directory and
  in the service content
• Optimised operation
• Reduction of the facility management costs by more than 50%

Area: industry / office sites
Sector: confidential
Locations: 80
Region: 22 countries across Europe
Objects:  > 200

• Europe-wide service bundling and new allocation of facility services
• Reorganisation of the central organisation and the decentralised
  country coordinators
• Bundling of all facility services in Europe, allocation to 3 key providers,
  elimination of more than 150 individual contracts
• Reduction of the annual external costs for facility services
• Increase in the facility management efficiency by approx. 30%
  through Europe-wide clearly regulated processes and procedures
• Creation of Europe-wide transparency
• Realisation reporting on the central facility management organisation

Area: industry
Sector: automobile
Region: Germany
Locations / objects: 50 / 100
Gross floor area: 800,000 square meters
Facility management costs: EUR 9,000,000 p.a.

• Operational concept with structure of the organisation and processes
• Data acquisition and new allocation of facility management
  services (bundling)
• Data management concept with help desk
• Tendering and allocation process
• Implementation plan and supervision
• Optimised controlling through uniform processes and standards
• Reduction of facility management costs by approx. 15%
  through new allocation and bundling of facility management services
• Reduction of the number of different facility management contracts
  by > 60%

Area: industry
Sector: chemical industry
Region: Rhineland-Palatinate
Size of location: 11.2 km²   
Employee site: 33,500

• Optimisation of the IT support in the facility management of
  an industrial group
• Analysis, concept, system selection, and implementation support
• Mapping of facility management processes in SAP modules
• SAP/CAFM integration
• Support in further development / optimisation 2003 – 2007
• Development of a requirements profile streamlined for the
  relevant functionalities
• Development of requirements specification and tendering process
  for services (budget security)
• Avoidance of system and implementation costs by specifically describing
  the requirements
• Cost reduction, avoidance of downstream projects
  (e.g. graphic data acquisition, cost reduction of approx. EUR 350)
  through integrated project specifications and data profiles
• Smoother roll out in other sites by defining overall standards
• Approx. 20 full-time jobs, approx. 1,500 web users

Area: public sector
Sector: radio
Region: Southern Germany
Locations: 7
Gross floor area: 300,000 square meters

• Detailed process modelling for all CAFM-relevant facility
  management services
• Mapping of the actual system landscape and the redundant
  data attributes
• Definition of the requirements for a CAFM system for supporting
  the acquired processes
• Creation of a CAFM requirements specification
• Implementation of the tendering process
• Support for the implementation, including participation in the
  individual workshops
• Coordinated CAFM concept
• Optimised economic selection procedure
• Optimised facility management processes

Area: service
Sector: social services

• Process-oriented mapping of key facility management processes
• Standardisation and simplification of facility management processes
• Definition of facility management-relevant interfaces in the
  overall IT architecture
• Definition of standard reports
• Realisation of building comparisons (benchmarking)and planning
  capability of facility management budgets
• Process map and process diagrams: limited to the key processes;
  structured analysis of the vulnerabilities and consequent organisation
  of sensible support provided by a CAFM system using the
  process diagrams
• CAFM target concept and requirements specification: precise description
  of the requirements; clear understanding of the requirements internally
  and on the provider side
• Decision-making template with savings potential: transparency of
  the expenditure and costs to be expected and smooth budget release
  for the system introduction

Area: industry
Sector: pharmaceutical
Region: Europe-wide

• Creation of a detailed CAFM plan
• Creation of an overall project plan
• Coordination and preparation of data queries and acquisitions
• Definition and planning of test and approval scenarios
• Controlling support of the system introduction
• Support and moderation of workshops in Germany, Great Britain,
  France, and Belgium
• Professional selection of suitable, international, implementable
  systems based on comprehensive project experience
• Professional scheduling and cost control, compliance
  with overall budget
• Reduction of global facility management load
• Avoidance of country-specific standalone or special solutions
• Assessment of integration into commercial solutions

Area: public sector
Sector: service
Region: Thuringia
Locations / objects: 500

• Process modelling
• Process analysis
• Definition of the required CAFM requirements
• Profitability assessment
• Creation of requirements specification with annexes
  on the issuance of the tendering process
• Annual savings of functional costs
• totalling approx. 500,000 EUR/a
• Uniform database (areas, technology) for all administrators
• Creation of cost transparency
• Complete history of order processing

Area: municipal level
Region: Germany
Participants: 260 municipalities
Cycle: annual

• Development, structure and content of the Internet platform
• Data entry support provided by participants (hotline)
• Evaluation and result report
• Design of the key figure structures, specifications of sound tried
  and tested guide values and key figures
• Use of one of the largest benchmarking pools with
• homogenous usage type: 10 million m² of gross floor area in
  municipal buildings (3,000 buildings divided into only six usage types)
• User-friendly data entry via Internet browser
• Optimisation assessment possible through annual cycle
• three-pronged result report: summary andaction proposals, assessment
  at the municipal level, assessment and detailed evaluation at the
  object level
• Result is transparency concerning costs and benefits that identifies
  specific savings potential and the prioritisation of activity areas

Area: industry
Sector: pharmaceutical central administration
Region: Munich

• Reorganisation of the areas, the facility management, the facility
  services, and the entire working environment of three office locations
  during ongoing operation
• (Facility Management User Award 2005)
• Incremental implementation during ongoing operation, pilot location
  Unterschleissheim with 269 workplaces
• Increase of the office performance index (according to Fraunhofer IAO)
  by more than 100%
• Building sale: reduction of the total area by 28.51%
• Reduction of the gross floor area from 33.32 to 20.82 m² for each
  workplace
• Optimisation of the facility management costs by 22.72%, with
  a simultaneous increase in the service quality
• Roll out across Germany and Europe since 2006

Area: industry
Sector: chemical industry / research
Objects: approx. 50
Net floor area: 89,000 square meters
Facility management costs:  > EUR 10,000,000 p.a.

• Actual analysis of the infrastructure
• Actual analysis of the organisation and services
• Need for action, potential, and measures
• Review of implementation measures in a semi-annual cycle
• Action plan for increasing competitiveness as a research site
• Identification of a savings potential of approx. EUR 2.5 million p.a.,
• the amount of which taken in after the cgmunich action plan
  (no investment measures): EUR 1.1 million p.a.
• Verifiable recovered potential, 18 months after review was
  concluded: EUR 1.06 million
• Identified development potential for increasing the site
  attractiveness for the core business
• Management attention for site management at the highest level

Area: financial service provider
Sector: banks
Region: nationwide
Cycle: annual 

• Development, structure, and content of the Internet platform
• Data entry support provided by participants (hotline)
• Evaluation and result report
• Use of one of the largest benchmarking pools with a homogenous
  usage type in Germany
• Optimisation assessment possible through annual cycle
• Sustainability of the institutes
• From 2001 to 2007, 130 savings banks with 5,000 objects
  participated and reduced their management costs by more than 30%
  (equals a total savings of approximately 41 million euros per year)
  and reduced their area consumption by approx. 15%
• Result is transparency concerning costs and benefits that identifies
• specific savings potential and the prioritisation of activity areas

Area: association
Sector: automobile
Region: Munich
Gross floor area: 110,000 square meters
Investment volume: EUR 250,000,000

• Planning and facility management in the course of constructing
  and renovating a representative administrative building
• Operating costs calculations
• Data management
• Operator concept
• Planning control
• Assessment of the concepts of professional planners of various
  professional trades taking into consideration operational requirements
• Usage cost estimate and calculation starting during the planning
  and creation phase *Reduction of usage costs over the
  original planning concepts
• Reorganisation of the building operation, bundling of existing contracts
  during the transfer to the new building
• Allocation of the operative facility services: savings on the original costs
  offered by facility management service providers

Area: industry
Sector: energy provider
Region: Cologne
Gross floor area: 50,000 square meters

• Planning and facility management in the course of constructing
  and renovating a representative administrative building
• Facility management requirements specification
• The facility management requirements specification is considered
  the planning template for architects and professional planners
• The structure of this requirements specification is based on the
  usage requirements for the building
• All requirements and quality features are coordinated
  with the builders
• The requirements included here serve as a quality management
• checklist for builders, facility management consultants, and
  project controllers
• Ongoing assessment of the concepts of various
• professional trades taking into consideration operational requirements

Area: industry
Sector: automobile
Region: Germany
Locations / objects: 50 / 100
Gross floor area: 800,000 square meters
Facility management costs: EUR 9,000,000 p.a. 

• Operational concept with structure of the organisation and processes
• Data acquisition and new allocation of facility management
  services (bundling)
• Data management concept with help desk
• Tendering and allocation process
• Implementation plan and supervision
• Optimised controlling through uniform processes and standards
• Reduction of facility management costs by approx. 15% through
  new allocation and bundling of facility management services
• Reduction of the number of different facility management
  contracts by > 60% 

Area: industry
Sector: automobile
Region: Hamburg
Gross floor area: 15,000 square meters
Investment volume: EUR 13,000,000

• Planning and facility management in the course of constructing
  and renovating a new representative sales building
• Operating cost calculations
• Operator concept
• Planning control
• Operator tendering process
• Assessment of the concepts of professional planners of various
  professional trades taking into consideration operational requirements
• Usage cost estimate and calculation starting during the planning
  and creation phase
• Bundling and new allocation of facility management agreements
• Monitoring of commissioning/approval/handover/acceptance processes
• Allocation of the operative facility services, savings of 17% over
  the original costs offered by the facility management service providers